Intelligent Claims

Integrating claims management tools into your brokerage operations can significantly enhance the support you provide to clients during the claims process. These tools streamline the process, making it faster and more efficient, and improve communication and transparency between brokers, clients, and insurers.

Business Impact

Enhanced Client Experience

Clients appreciate the ease of submitting and tracking claims online, leading to higher satisfaction and loyalty.

Increased Efficiency & Cost Savings

Automating routine tasks reduces processing time and allows brokers to focus on providing personalized service and handling complex cases.

Improved Accuracy & Reduced Errors

AI and RPA minimize human errors in data entry and validation, ensuring accurate claims processing.

Tools & Technologies

  • Claims Management Software

    Centralise and automate the entire clams lifecycle from FNOL to settlement.

  • AI-Powered Claims Assistant

    AI assistants that guide clients through the claims submission process, answer FAQs and provide real-time updates on claim status. They can also analyse photos and extract information from documents to assess claims quickly and accurately.

  • Customer Portal and Mobile App

    Offer clients a self-service portal where they can submit claims, upload necessary documents, track claim status, and communicate with their representative. This increases transparency and client satisfaction.

  • Robotic Process Automation

    RPA can handle repetitive tasks such as data entry, validation, and communication. This ensures faster processing and reduces human error. For example, RPA bots can extract data from claim forms and input it into the system automatically.

Contact us

360 Customer Claims Journey

    • Customer: reports an incident through a mobile app, customer portal, or by contacting their broker.

    • Insurance Rep: receives an automated notification and accesses the claim details in the claims management software.

  • Customer: submits necessary documents and photos via the portal or mobile app.

    Insurance Rep: reviews the submitted information, assisted by AI tools that pre-process and validate the data.

    • Customer: receives real-time updates on the claim status through the portal or mobile app.

    • Insurance rep: uses RPA to automate the initial assessment and communicate with relevant parties. AI assistants handle client inquiries and provide status updates.

    • Customer: tracks the claim progress via the portal or mobile app and responds to any additional information requests via their AI assistant.

    • Insurance rep: monitors the workflow, with RPA handling data transfers and document processing. AI tools may assist in assessing the claim’s validity and estimating damages.

    • Customer: is notified of the settlement decision and any required actions.

    • Insurance rep: coordinates with relevant third parties to finalize the settlement and ensure the client receives the payment or services as per the policy.

    • Customer: can provide feedback on the claims process through the portal via their AI assistant.

    • Insurer: reviews feedback to identify areas for improvement and uses analytics to refine processes.

By implementing intelligent claims capabilities, we help insurers enhance their offerings, improve operational efficiency, and provide superior client service